What counts as a refurbished product now
The regulation covers used devices whose hardware, software or physical condition has been improved before being sold again. Annex 1 lists seven product groups: mobile phones, tablets, smartwatches, laptop and desktop computers, game consoles, modems and televisions. It replaces the 2020 regulation on the same subject.
Every refurbishment is now recorded in the Ministry of Trade's online system, YÜBİS, and the buyer must receive an electronic certificate showing the refurbishment centre and, where relevant, the authorised seller. The product, its label and its adverts must carry the word “yenilenmiş” (refurbished), and shops and websites must list these items in a separate category from new and second-hand goods.
A 14-day right of withdrawal, even in a shop
Online and phone purchases already follow Turkey's distance-contract rules. The new regulation adds a 14-day right of withdrawal for refurbished products bought in other ways, including over the counter. No reason needs to be given and no penalty may be charged.
- The 14 days start when the buyer, or a person the buyer names, receives the device. Withdrawal is also possible before delivery.
- The notice must be sent in writing or by a durable medium such as e-mail before the period ends. Proof should be kept, because the buyer carries the burden of showing it was sent.
- If the seller did not inform the buyer of this right, the 14-day limit does not apply, but the right still ends one year after the normal period expires.
- The refund must be made within 14 days, in one payment, to the same type of payment method, without any charge.
Warranty and repairs
A refurbished product must come with a warranty of at least one year, starting on delivery. Where the buyer chooses free repair or replacement with an equivalent refurbished item, the request must be completed within 20 business days of the device being handed to the seller or the refurbishment centre. Shipping, courier and technician travel costs cannot be charged to the buyer during the warranty.
A delivery slip must be issued when a faulty device is handed over in person, and a service slip describing the fault and the work done must be issued after repair. The authorised seller and the refurbishment centre are jointly liable, so a claim may be brought against either of them.
Trading in an old device
When a phone is handed to a refurbishment centre or its partner, the valuation must be completed within three business days of handover, and the agreed price plus any promised discount or voucher must be paid within three business days of the owner's approval. The seller may extend this by up to three more business days only with advance notice and the owner's consent.
Phones must meet strict conditions before they can be refurbished: the IMEI must be on the national white list, the device must show at least one year of past usage traffic, and it must successfully make a call on a registered line. A device that is not on that list — a phone brought from abroad whose IMEI was never registered in Turkey, for example — cannot enter the refurbishment process.
Practical steps for Antalya residents
- Before payment, the electronic certificate and the warranty terms should be requested and the price label photographed.
- An old device should be backed up and wiped before trade-in, and the written valuation approval kept.
- Any withdrawal notice should be sent by e-mail or registered letter, well before day 14.
- Every delivery and service slip should be kept until the warranty ends.
If the seller does not respond, disputes below an annually updated value go to the consumer arbitration committee (tüketici hakem heyeti); larger claims go to the consumer court (tüketici mahkemesi), where mediation is generally required before filing. For an assessment of the documents it is possible to contact the office; the general process is described on the consumer law page.
Legal basis: Resmî Gazete 27.06.2026, S. 33293 — Yenilenmiş Ürünler Hakkında Yönetmelik m.3, 4, 6, 10, 11, 12, 13, 14, 16, 17, 18, geçici m.1, Ek-1 · 6502 sayılı Tüketicinin Korunması Hakkında Kanun m.56, 57/A, 84 · Resmî Gazete 22.08.2020, S. 31221 — Yenilenmiş Ürünlerin Satışı Hakkında Yönetmelik (mülga)